Media & Communication
The Media and communication industry covers traditional media such as newspaper, television and radio. New media includes online and other interactive media. It also covers gaming, animation, music and movies. Since the advent of digital media, the media and communication industry is characterized by changing content consumption patterns, new business models and intense competition coupled with profitability pressures.
Our solutions help transform the business to make operations more efficient, flexible and agile. We provide the below services for Media and communication industry.
Creation of Page Layouts, Templates
Customer Support - E-mail, Chat & Voice
Resolving Technical Queries
Data Extraction
Data Management Functions
In today's global environment, telecom companies are experiencing a fresh round of opportunities and challenges in the world. The combined impact of globalization, demographics, deregulation and technology change is driving the need for business transformation, more than ever before. The need to do ones business cost effectively, better, differently and ultimately to re-engineer the processes has become a business imperative.
Pinnacle helps telecom companies transform telecom processes and drive greater efficiencies and effectiveness to achieve business goals.
With vast experience in managing end to end processes Pinnacle enables Telecom customers to control costs, streamline and improve service delivery, increase customer satisfaction and sustain competitive advantage. Our services to the telecoms & media sector cover the entire customer life-cycle, including customer acquisition, customer care, technical support, provisioning, billing & collections and back office administration.
We have listed the processes supported by us.
Inbound Services
Customer Service
Technical Helpdesk
Retailer & Distributor Helpdesk
Outbound Services
Customer Life Cycle Management
Telesales & Upselling activity
Churn Management
Telecollections