Pinnacle understands the transition of the processes from its current environment to its future environment can severely impact an organization and its customers. We have a robust transition methodology that ensures that all impediments and potential risks are identified and mitigation plans are put in place during the transition phase are addressed in order to ensure continuity of service.

Pinnacle has a robust five-phase transition methodology that ensures that all loopholes and impediments during the transition phase are addressed in order to ensure continuity of service. The stages in this process include:

Assess:

Analyze, understand and assess as-is processes; Develop prioritized migration roadmap.

Initiate:

Assemble project team, develop Statement of Work, launch transition project.

Plan:

Develop detailed plans for staffing, recruitment, technology, infrastructure and monitoring/reporting, etc; Optimize plans for speed and continuity.

Implement:

Execute plans – hire staff, install technology, build facilities, prepare training materials and facilities, train new hires, etc.

Pilot:

Move to operational running in “nesting” mode, initiate process monitoring, dashboards, and execute dual running (if any), hand-off to operational governance.

The cornerstone of Pinnacle business is to manage and implement solutions in dynamic business environments.